Hassle free OTS adoption

One-Touch Switching - with eOTS

Our Ofcom-compliant SaaS product, eOTS Engine, is designed to simplify your OTS integration. With the September 2024 deadline fast approaching, let us help you navigate your transition, and turn compliance into a competitive edge.

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Simplify One Touch Switching with eOTS

In 2021, Ofcom’s introduction of One Touch Switching (OTS) marked a significant shift, simplifying the process for customers to switch their service providers. This approach requires active participation from ISPs in automating the process, necessitating a seamless integration with the TOTSCo Messaging Hub. 

This integration is a dynamic two-way interaction, wherein providers not only send requests to the Hub but also receive service requests from it. It encompasses a sophisticated suite of APIs and robust security protocols, demanding high-performance standards. 

With eOTS, we remove the hassle that service providers like you are now faced with by helping to reduce the impact on your customer flows and talking to/with your stacks.  For smaller ISPs the eOTS platform can ingest your CRM information, and has a simple GUI for entry of gains by your CSRs or team in the field.

With legislation now expecting this to go live by September 2024, this new regulation requires service providers to rethink their customer flows, customer communication and complete a brand new integration into the hub with their existing technology stack.

How can this be simplified for service providers?

The LXS eOTS SaaS does the hard work on the integration side so that your technical team’s effort is minimised, with best in class APIs, an easy to use GUI, incident notifications and reporting.  Our experience as an approved TOTSCo MAP means that your onboarding onto the Hub will be painless and we can use our consulting experience to educate technical and business teams on what to expect, minimising the effort to support the new regulations whilst maximising any benefits of OTS.

Why use eOTS?

For AltNet providers to align with the OTS framework independently, software would need to be developed capable of both initiating requests to the TOTSCo Hub and seamlessly processing service requests from it. This necessitates a comprehensive integration with your CRM, service inventory, customer billing, and various other critical systems. Features include:

Authorised partner

OTS Engine is an off the shelf SaaS solution which guides a service provider through the implementation process, with supporting consultative input from our AltNet specialists. LXS is an authorised TOTSCo MAP partner with over 10 years experience in the AltNet sector, we understand AltNets and the challenges OTS will create and where the opportunities are to grow your business when executed correctly across the IT estate. Benefits include:

We look forward to talking with your technical teams on how we can help reduce the technical headaches around OTS regulatory requirements.

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